Affiliated Managers Group (Ireland) Limited

Complaints Handling Policy

1. Introduction

Affiliated Managers Group (Ireland) Limited (“AMG Ireland”) is authorised and regulated by the Central Bank of Ireland (“CBI”) and must have in place effective and transparent procedures for the reasonable and prompt handling of complaints.

AMG Ireland is committed to the fair treatment of its clients and to handling complaints fairly and promptly. This policy sets out the complaints handling procedures that will be followed in the event that a client makes a complaint with regard to the activities regulated by the CBI.

2. How to make a complaint

You can make a complaint by any of the following forms of communication:

Letter:    The Compliance Officer, Affiliated Managers Group (Ireland) Limited,
                Charlemont Exchange, Charlemont Street, Dublin 2
Phone:    + 44 (0) 7799 888 083

complaintsIreland@amg.com

Please provide us with your name and address together with full details of your complaint.

3. What we will do

Your complaint will go directly to the Compliance Officer and AMG Ireland’s Chief Executive Officer. In the event that the Compliance Officer is involved in the subject matter of the complaint or is unavailable, your complaint will be referred to another appropriate person at AMG Ireland (or one of the AMG Group companies) who has the necessary authority to investigate and settle the complaint.

We will promptly acknowledge your complaint in writing. In this acknowledgement, we will provide the name and title of the person that is handling your complaint. We will also include a copy of this policy. Once we have acknowledged your complaint, we will keep you informed of our progress.

We will investigate your complaint fairly and promptly, and determine whether the complaint should be upheld, and (if appropriate) determine remedial action and/or redress. Within 8 weeks of receiving your complaint, we will send you either a Final Response Letter setting out our conclusions, or a written response which:

  • explains why we are not in a position to make a final response to you and when we might be expected to provide one to you;
  • informs you whether you are now entitled to refer the complaint to the Financial Services and Persons Ombudsman (“FSPO”); and if so
  • provides you with information on how to contact the FSPO.

If we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible. If you accept our offer, we will promptly provide the compensation to you.

4. Contact details for the FSPO

Further details relating to the FSPO, including how to make a complaint, are available at:

  • www.financialombudsman.ie
  • By telephone on: +353 1 567 7000; or
  • By writing to the Financial Services and Pensions Ombudsman, 3rd Floor, Lincoln House, Dublin 2 D02 VH29
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